Terms and Conditions




Use of website

  • No data from the Website may be copied, modified, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Use of the materials for any purpose is a violation of Milan Namkeen’s proprietary rights and is not permissible.
  • The use of any such material on any other Website or networked computer environment is strictly prohibited and shall render you liable for civil, criminal or other legal proceedings.

Product Availability/Information

We feature all our products on our website. Once a product is sold out, it will be temporally unavailable on the website and will only be available again once back in stock. Few of the products are seasonal and will only be available during their respective season.



Product Detail

The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. There may be some variation in the pictures and the actual products. The accessories shown are not a part of the product unless categorically mentioned.



Order delivery and logistics partner

  1. Milan Namkeen has associated with Shiprocket as the third party logistics partner for order delivery. We reserve the right to change or add logistics partner at any point of time.
  2. By placing an order, you are authorizing us to pass on the order to a third party and make sure the product is delivered to the given address. For the items delivered by 3rd party courier, their respective policies apply. We reserve the right to charge the order if by any chance the recipient rejects the order for any reason.
  3. If the delivery is not executed during that attempt due to incorrect or insufficient address, recipient not at home, address found locked or refusal to accept or any other reason the customer shall still be charged for the order. No refunds would be entertained for such items.
  4. We will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company. No claim for loss / damage / delay will be entertained in such events.
  5. Milan Namkeen shall try its best for prompt delivery. The expected time of delivery for all domestic deliveries is 5-7 working days depending on the location. Delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation.
  6. In spite of full caution taken at the time of delivery, Milan Namkeen will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
  7. If the user has any question, doubts or confusion regarding any of the terms & conditions set out herein, they should seek clarifications from us through email.
  8. All matters are subject to Bhopal Jurisdiction only.

Order Cancellation

Orders once placed can only be cancelled immediately. No cancellations or changes to the order will be entertained thereafter.

On Immediate cancellation, material charges will be refunded but courier charges will have to be borne by the user.



Payment Partners

Milan Namkeen has affiliated with Dotpe to give users a hassle free payment experience. Milan Namkeen reserves the right to add, remove or change payment partner at any point of time.



Return and refund policy

Based on the orders, we deliver only 100% fresh products. We are confident that the products which you have received will taste great. Since we deliver up the products ONLY based on confirmed orders, we cannot accept any returns.

Any damage caused to the ordered products during transportation will not be the responsibility of Milan Namkeen. It will be solely the decision of Milan Namkeen to return or refund the product. The decision will strictly vary on a case-by-case basis.